Shipping Policy

SHIPPING POLICY

  This Shipping Policy is for The Pet Shop and was last updated on 5/27/24.

 

1. SHIPPING AND DELIVERY OPTIONS

 Domestic Shipping:

Standard (5-8 Business Days): Based on your location

Express (3 Business Days): Based on your location

International Shipping:

International Standard (2-4 weeks): Based on your location

International Express (1-2 weeks): Based on your location

Free Local Pickup

 

2. PROCESSING TIME

 Orders are processed within 1 business day(s) excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.

 

3. CANCELLATIONS

 After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us.

 RETURNS

 Returns will be accepted within 14 day(s) from the original purchase date. Items must be returned unused and in original condition. Some items, such as items on sale, may be ineligible for returns. .

 DELAYED ORDERS

 In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier for the item’s status.

 DAMAGED ORDERS

 The Pet Shop is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.

 

7. SHIPPING RESTRICTIONS

 - Orders cannot be shipped to P.O. boxes. 

 The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method.

 

8. CONTACT

 For questions about this shipping policy, contact: 

Phone: 707-724-8806

Email: thevacavillepetshop@gmail.com